Returns & Exchanges

At hoor.pk, we strive to ensure your fashion experience is seamless, offering a flexible 7-day return and exchange policy for all unworn and tagged items. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit or style.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery to provide your order number and reason for return.

• 2.
  Quality Check Preparation

  Ensure the apparel is in its original condition, unwashed, and with all hoor.pk brand tags and original packaging intact.

• 3.
  Package and Ship

  Securely pack the items and ship them back to our warehouse facility using a traceable courier service of your choice.

• 4.
  Processing and Refund

  Once our team inspects the returned items, we will process your exchange or issue a store credit/refund within 5-7 business days.